If for some reason you think that the delivered product has defects, then please follow the steps below:
Send us your product images with order no. at email@example.com with a short description of your problem. Our Sales representative will reach you within 24 hours.
Our sales representative will review the issue and upon verification of the mistake, we’ll remake the product for you.
When an error has been confirmed, we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested, minus any errors that we made.
We will not change the product, the logo or artwork, or the imprint color when processing the redo.
Customers will have 10 days from the date of delivery of products for the entire process of complaint. He can contact us about the complaint.
The order will be exactly made as per original order details, rectifying the errors. We will send the remake order to the customer within 7-10 business days.
If the customer needs a refund, then no remake will be done and the refund will be processed within 7-10 business days.
The customer will have to ship the package back at his own expense. Refund will be processed upon return of products and once the issue has been confirmed,
the customer will receive the refund within 4 to 5 days.
Responsibility for Return Shipping Costs
The entire order must be returned to the Indhirasdesign.com by the customer in its original quantity as per invoice of actual order for a full refund to be claimed.